Frequently Asked Questions

Delivery Pricing & Times

We ship all of our products with Australia Post. For the most up to date delivery times, please visit the Australia Post Website. Deliveries in most countries can take up to 4 weeks.

Shipping is available to the following countries: Algeria, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Denmark, Egypt, Fiji, Finland, France, Germany, Greece, Greenland, Hong Kong, Hungary, India, Ireland, Italy, Lebanon, Macedonia, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Pakistan, Philippines, Poland, Romania, Singapore, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Ukraine, United Arab Emirates, United Kingdom and Vietnam.

What are your lead times?

We aim to ship our products within 24 hours. However, for large orders, it may take a little longer. For exact timeframes of your order, you can contact us on lettersforsoulmates@gmail.com

Do you offer refunds or returns?

We offer exchange and refunds for our order in certain circumstances.